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OUR RETURNS POLICY
GOWNS, VEILS, JACKETS & CAPES
All of the above items are made-to-order as per your specifications, therefor we can not accept returns on gowns, veils, jackets and capes.
If, for any reason, you have a ‘change of mind’ with the accessory you have received, we will accept returns on this item to us within 7 days of receiving it. Please notify us via email that you would like to return an accessory item as well as stating the reason for the return. Our dispatch team will arrange collection of the item, *Please note that the shipping costs for delivery and return as well any customs / duties taxes incurred will be deducted from the refund amount.
Please note that if you choose to return your your item without notifying our production team, we can not be held responsible for accessories not arriving back with us, should you choose to ship these items back to us without tracking. Bo & Luca can not be held responsible for returned accessories items not arriving back with us and we can not process a refund on accessories in this case.
For hygienic reasons we do not accept returns on earrings.
Please email [email protected] if any of your purchases have been delivered without Bo & Luca tags or packaging.
Refunds & Exchanges
Please note that Bo & Luca do not offer refunds on any ‘made to order’ / Sample sale pieces. If there is a manufacture fault Bo & Luca will refund the item and will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
We will only process you refund once we have received back the items you are returning – please note that items have to be in sell-able condition in order for us to process your return. You may return accessories to us without undue delay and in any event not, later than 7 days from date of delivery.
*Please note that the shipping costs for delivery and return as well any customs / duties taxes incurred will be deducted from the refund amount.You will have to bear the cost of returning the goods as well as an administration fee of AUD $12.00.
Faulty goods / Manufacturing Faults
If your item is faulty when you receive it, please contact our customer service immediately on [email protected]
Please advise our team as soon as you receive the item with an explanation of the fault, please also take pictures as proof and send these along with your explanation. Our Production team will then discuss with you the return and for any manufacturing fault we will arrange return shipment. *Please choose carefully and send your measurements to our Production team for any ‘made to order’ / Sample sale items, we will not offer any form of refund for size size purchasing or change of mind.
*Please note we do not offer any refund on sample sale purchase online or in store. Any defects on these items have been noted on our website. Our sample sale gowns have been heavily reduced to make up for any wear and tear. Please choose carefully when ordering your sample sale item as we will not accept any refunds on these.
We have made every effort to display as accurately as possible the colours of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
We do offer returns on certain items and monitor the number of returns made by customers. Continued returns will be flagged and may, at our discretion, lead to future orders being refused.