OUR RETURNS POLICY
As our gowns are made to order, we cannot provide a refund on your deposit once the gown’s production process has begun. Should you need to return your item it should be returned unused and with all Bo & Luca and designer garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.
Where provided, belts and any packaging such as authenticity cards, dust bags, and tags should be included with your return.
Please email [email protected] if any of your purchases have been delivered without Bo & Luca tags or packaging.
All returns should be requested before you send your item(s) back to us to allow for easy identification and prompt processing. Unidentified returns will be returned to the sender.
Refunds & Exchanges
We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back in the same condition they were sent to you in. If we do not receive the goods back, we may arrange to have them collected from you at your cost.
You may return accessories to us without undue delay and in any event not later than 10 days from date of delivery.
You will have to bear the cost of returning the goods as well as an administration fee of AUD $12.00.
If your item is faulty when you receive it, please contact our customer service immediately on [email protected]
We have made every effort to display as accurately as possible the colours of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
We offer do offer returns on certain items and monitor the number of returns made by customers. Continued returns will be flagged and may, at our discretion, lead to future orders being refused.