Return’s Policy

OUR RETURNS POLICY

GOWNS, VEILS, JACKETS & CAPES

All of the above items are made-to-order as per your specifications, therefor we can not accept returns on gowns, veils, jackets and capes.

ACCESSORIES

If, for any reason, you are unhappy with the accessory you have received, you are welcome to return this item to us within 7 days of receiving it. Please notify us via email that you would like to return an accessory item as well as stating the reason for the return.

Please note that we can not be held responsible for accessories not arriving back with us, should you choose to ship these items back to us without tracking. Bo & Luca can not be held responsible for returned accessories items not arriving back with us and we can not process a refund on accessories in this case.

EARRINGS

For hygienic reasons we do not accept returns on earrings.

Please email [email protected] if any of your purchases have been delivered without Bo & Luca tags or packaging.

Refunds & Exchanges

We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
We will only process you refund once we have received back the items you are returning – please note that items have to be in sell-able condition in order for us to process your return. You may return accessories to us without undue delay and in any event not, later than 7 days from date of delivery.
You will have to bear the cost of returning the goods as well as an administration fee of AUD $12.00.

Faulty goods
If your item is faulty when you receive it, please contact our customer service immediately on [email protected]

Colours
We have made every effort to display as accurately as possible the colours of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

Repeated Returns
We do offer returns on certain items and monitor the number of returns made by customers. Continued returns will be flagged and may, at our discretion, lead to future orders being refused.