Frequently Asked Questions
WHAT ARE YOUR LEAD TIMES?
All of our gowns are made-to-order and entirely hand beaded. Therefore we require a minimum of 4-6 months for our gowns to be produced and delivered. Please contact our production team on email@example.com you require your gown in less than 4 months. Please be aware that this may incur a rush fee.
WHAT ARE THE PRICE RANGES FOR YOUR GOWNS?
Bo & Luca gowns range in price from $1580 – $8900 AUD.
ARE YOUR GOWNS MADE TO MEASURE?
All of our hand beaded gowns are made to measure from our tailored sizing chart. If you have any queries please feel free to contact our online support team directly on firstname.lastname@example.org to assist in selecting the correct size of your gown.
WILL THE COLOUR OF MY ACCESSORY MATCH MY GOWN?
All of our accessories, veils and headpieces are made to complement the hue of our gowns. If you are unsure, please feel free to speak to our online support team on email@example.com who will be able to guide you.
WILL MY B&L ACCESSORY MATCH MY GOWN?
All of our accessories, veils and headpieces are made to complement the hue and fabrication of our gowns. If you are unsure, please feel free to speak to our online support team who will assist you with your choice.
HOW DO I CARE FOR MY GOWNS AND/OR ACCESSORY?
As all of our gowns and accessories are entirely hand-beaded, we consider them heirloom pieces to be handed down from one generation to the next. We recommend having your wedding gown professionally dry cleaned after your wedding day with a company that has experience with hand-beaded gowns. Wrap your gown and accessories in tissue paper and store in a dry, cool and shaded space.
WHAT UNDERGARMENTS CAN I WEAR WITH MY GOWN
Most of our Bo & Luca Gowns are created without a fitted bustier, we therefore encourage you to explore the beautiful backless, frontless and strapless underwear designs from our trusted partners of ENDER LEGARD.
Most of our the Temple 2020 collection includes fitted cup inserts, however should you require additional support we encourage you to peruse the ENDER LEGARD website to invest in your bridal undergarment.
WHERE CAN I FIND A BO & LUCA STOCKIST?
We have stockists located globally. Please visit our Stockists page to locate your nearest one.
HOW MUCH IS A SHIPPING?
We ship all of our gowns via DHL Express at a flat rate of $60AUD. We charge a flat rate of $40AUD for all jewellery and accessories.
WHAT IS YOUR SHIPPING TIMES?
For items that are in stock we normally dispatch within two (2) working days after receipt of payment. Due to the hand crafted nature of our accessories, lead times may vary on certain made-to order pieces. We will notify you by email if we cannot proceed with sending out your purchase on following day.
Most International deliveries can be expected within two – five (2-5) working days after dispatch, depending on your location. Please note that delivery times can be affected by customs clearances and that Bo & Luca are not responsible for any delay caused by customs or delivery strikes.
CAN I TRACK MY PARCEL ONLINE?
We use a reputable international shipping provider to deliver our pieces worldwide. They offer a track and trace service for all parcels, plus a door-to-door delivery service. Once your parcel has been dispatched you will receive a tracking number from our production team.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship to our brides worldwide.