Please note that Bo & Luca do not offer refunds or accept returns on any ‘made to order’ / Sample sale pieces. If there is a manufacture fault Bo & Luca will refund the item and will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
We will only process you refund once we have received back the items you are returning – please note that items have to be in sell-able condition in order for us to process your return. Please notify us immediately if there are any faults in your item so we can expect your return. You may return accessories to us without undue delay and in any event not, later than 7 days from date of delivery.
*Please note that the shipping costs for delivery and return on any change of mind items as well any customs / duties taxes incurred will be deducted from the refund amount.You will have to bear the cost of returning the goods as well as an administration fee of AUD $12.00
GOWNS, VEILS, JACKETS & CAPES
All of the above items are made-to-order as per your specifications, therefor we can not accept returns on gowns, veils, jackets and capes.
If, for any reason, you have a ‘change of mind’ with the accessory you have received, we will accept returns on this item to us within 5 days of receiving it. Please notify us via email that you would like to return an accessory item as well as stating the reason for the return. *Please note that the shipping costs for delivery and return as well any customs / duties taxes incurred will be deducted from the refund amount.
Please note that if you choose to return your your item without notifying our production team, we can not be held responsible for accessories not arriving back with us, should you choose to ship these items back to us without tracking. Bo & Luca can not be held responsible for returned accessories items not arriving back with us and we can not process a refund on accessories in this case.
For hygienic reasons, we do not accept returns on earrings.
Please email email@example.com if any of your purchases have been delivered without Bo & Luca tags or packaging.
FAULTY GOODS / MANUFACTURING FAULTS
If your item is faulty when you receive it, please contact our customer service immediately at firstname.lastname@example.org.
Please advise our team as soon as you receive the item with an explanation of the fault, please also take pictures as proof and send these along with your explanation. Our Production team will then discuss with you the return and for any manufacturing fault we will arrange return shipment. *Please choose carefully and send your measurements to our Production team for any ‘made to order’ / Sample sale items, we will not offer any form of refund for size size purchasing or change of mind.
*Please note that the Bo & Luca Team will discuss with you the best way forward with returning your faulty item (this goes for new and sample sale items that might have manufacturing faults). Please do not attempt to return your items of your own accord.
Sample sale gowns are gowns that have been tried on by brides in our studio. Essentially all of the pieces on our sample sale will show signs of wear and tear. Our team takes great care in going through samples and reducing the regular retail price according to the amount of wear we find on each gown. We recommend that you have your sample sale gown specialist dry-cleaned once it arrives with you – this should get rid of any visible marks and brighten the overall appearance of your sample sale gown.
We endeavour to add as many details of each gown on each sample sale listing, however, if you need in-depth details about defects please reach out to our team at email@example.com.
Please choose your Sample Sale gown very carefully. It is up to brides to decide if they would like to go ahead with a specific size or sample – you are welcome to contact our team at firstname.lastname@example.org to find out specific details about the sizing of samples. Sample sale gowns are made according to set sizing so in most cases you might need to have minor alterations made to your gown to suit your unique shape.
Sample Sale items do not come with a dress bag and box – they are well wrapped with Bo & Luca Signature wrapping for safe travels to you.
WE DO NOT ACCEPT RETURNS OR REFUNDS ON ANY SAMPLE SALE GOWNS
All sample sale gowns are sold on a first-come, first-serve, sold-as-is basis. Unless there is a clear manufacturing fault with your gown, we can not accept returns or exchanges on these gowns due it not fitting or due to minor defects.
Furthermore, missing beading, small frays etc. are considered defects and does not warrant a return due to manufacturing fault. We would be happy to provide you with all the details around minor defects on your gown before you purchase the piece online.
If your sample sale gown arrives with you and you are not satisfied with this piece (apart from extremely rare occasions where there happens to be a manufacturing fault) we recommend reselling your gown.
We have made every effort to display as accurately as possible the colours of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
We do offer returns on certain items and monitor the number of returns made by customers. Continued returns will be flagged and may, at our discretion, lead to future orders being refused.
INTERNATIONAL SHIPPING & CUSTOMS
We ship our handmade items globally via DHL Express. We charge a flat rate shipping for all online orders (gowns and accessories) . Please note that there will almost certainly be import taxes and/or duties on your purchase with us. We can not provide information on customs and duties as each country has different policies on the imports of gowns and accessories. You can contact your nearest customs office for more details on import duties.